More uptime availability and performance success for Safe4

During January 2015 Safe4 maintained 100% availability of the service except for a short period  when our hosting partner applied a critical security patch to the infrastructure.  Since we take the security of our customers’ information very seriously it was felt that applying this patch was essential. The downtime was scheduled for overnight at a weekend, so it is hoped that it did not impact any of our users. Please accept our apologies if you were unable to access the service during this time.

We hope you are pleased with the performance you are seeing when using the system. In order to help target improvements Safe4 tracks the time taken to display pages in the system. Since there are a number of factors that can cause performance problems we have implemented an approach which measures the time it takes for you to be able to use a page. This is the most realistic measure we can find.

When developing Safe4 the team treat any page that takes longer than 2 seconds to load to be a defect. This is our performance target.

We are pleased to advise that during January the average (median) page load time experienced was 0.89 seconds. This is well under our target so it is hoped that we are meeting your performance expectations.

If we examine individual geographies we can see the impact of the internet on the performance.

• Performance in the UK, where our data centre is based, is averaging out at 0.78 seconds.
• Performance in South Africa is averaging out at 1.5 seconds, despite the extra network connections we are pleased to be getting great performance here.
• The slowest average performance at 1.6 seconds seems to be for users in the United States where increased network delays seem to be adversely affecting performance.

Safe4 will continue to monitor performance and availability of the service to ensure that we meet the demands of your businesses. Look out for updates to these charts in the coming months.