More good news for Safe4 customers – outstanding availability record

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Safe4 has achieved outstanding availability in the last 7 months.  Since 1 October 2017 the highly secure information delivery and storage service has achieved 100% uptime, with not a single second lost through system outages of any kind. This represents a stark contrast with other cloud-based information management services, many of which report outages almost weekly. Availability of the Safe4 service is monitored independently, and reported on every month.

This outstanding availability record for Safe4 underlines the quality of service that is the basis of the way the system functions. During the period from 1 October 2017 to date, Safe4 has undergone 4 major upgrades, none of which interrupted access to the system. This process of enhancement included the changes associated with enabling Safe4 to support customers’ GDPR compliance programmes, many of which went deep into the core of the software.

Safe4 delivers value

An exceptional level of availability is just one of the significant benefits that Safe4 offers. Safe4 has been independently assessed among the most secure 0.8% of sites on the internet, out of millions tested. Other benefits include automated upload notifications, comprehensive audit trails and reporting facilities, and UK hosting in ISO 27001-accredited data centres. Extensive customer branding and white labeling, granular permission and content controls as well as a unique and flexible architecture allow Safe4 customers to derive a wide range of financial and operational benefits.

Maintaining a strong commitment to a high quality of customer service is one of the key objectives of Safe4, together with providing class-leading levels of security. For more information on how Safe4 can provide benefits for your business, please get in touch with us. We will be delighted to assist you.

Safe4 releases version 5.10 to address GDPR compliance requirements

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The General Data Protection Regulation becomes law across the EU on 25 May this year, and in order to assist our customers to ensure that they are compliant with the regulation we have introduced some system changes to the core Safe4 service. These changes are in fact part of a work-in-progress, since there are still some areas of uncertainty in the way that GDPR is expressed. The system modifications at this stage address the basic requirements of GDPR compliance, and will be built upon as greater clarity emerges.

As the Data Processor under data protection legislation, Safe4 makes use of a number of constructs, described within the system as providers and vaults. The new release, designated as version 5.10, allows these to be completely deleted, with all of their data content being irreversibly removed. The ability to perform such deletions will be granted to customers, the Data Controllers, at system administrator level only, and any actions of this sort will be carried out after several warnings have been given and responded to.

Users can also be deleted by Data Controllers. Safe4 permits users to have access to multiple providers and vaults, and consequently the removal of a user from a particular vault will not affect their access to any others.

However, because Safe4 is a system of record, the audit trails relating to the existence of providers, vaults and users will be retained. For example, the record of a user account’s existence will be retained as a basic “stub”, so that the integrity of audit trails can be maintained. Activity while a user was a member of a Safe4 vault will thus be available for evidential purposes in future, while any personal information that was stored about that person will be deleted.

The full range of reporting options will be developed over time as the specific needs of customers are established, and as aspects of GDPR compliance are clarified both by the Information Commissioner’s Office and by case law.

An additional function that will be made available to the Data Controller immediately will be the ability to respond to Subject Access Requests. The Safe4 administrator will be able to generate a Subject Access Request report at the touch of a button. This will create a PDF document that can be provided externally if required, or stored as a record within Safe4.

As always, we at Safe4 consider the secure handling of customers’ information to be our highest priority. This approach will continue, and will be extended as necessary through working closely with Data Controllers to ensure that their GDPR compliance obligations are being met.

For more information on how Safe4 can support your GDPR compliance programme, please contact us. We will be very pleased to assist. General information on GDPR can be obtained from the UK Information Commissioner’s Office.